Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met while fostering a positive relationship with our brand. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle inquiries efficiently.

Duties

Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance. Perform data entry tasks to maintain and update customer records in our database. Utilize analysis skills to identify customer needs and provide tailored solutions. Engage in upselling and cross-selling opportunities during customer interactions to enhance their experience. Maintain a high level of phone etiquette while communicating with customers, ensuring professionalism at all times. Collaborate with team members to resolve complex issues and improve overall service delivery. Provide feedback on customer interactions to help improve processes and service offerings.

Qualifications

Proven experience in a customer service role is preferred. Strong communication skills in English; bilingual or multilingual candidates (especially Spanish) are highly desirable. Proficiency in data entry with attention to detail. Experience in sales or upselling techniques is a plus. Ability to analyze customer feedback and provide actionable insights. Excellent problem-solving skills and the ability to work under pressure. A positive attitude and a passion for helping others are essential for success in this role. Join us in delivering outstanding customer experiences while growing your career within our dynamic team!
Job Types: Full-time, Part-time

Pay: $16.10-$19.10 per hour

Expected hours: 36 per week

Benefits:

Discounted or free food Flexible schedule Store discount
Ability to commute/relocate:

Saint-Jerome, QC J7Z 5A2: reliably commute or plan to relocate before starting work (required)
Language:

French (preferred)
Work Location: In person