Job Description

Who we are: Helios Laboratories is a state of the art sterile and non-sterile compounding facility located in Markham, ON. We prepare compounded medications for patients, pharmacies, prescribers, and clinics.

:

Delivers exceptional care and value to each of our clients Flexible and agile to respond to competing priorities Works to be a high functioning and contributing team member ready to step in where needed Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Keep a record of incoming inquiries to be able to reference at a later date. Be able to process orders, forms, applications, or requests. Provide feedback to other departments to help improve sales, marketing, and business processes. Experience in reading prescriptions and data entry of prescriptions in Kroll is an asset Experience in communicating with other health care professionals Willingness to learn new systems and adapt to a continually changing workplace Communicates and coordinates with third party insurance and billing system/ processes Answers telephones, emails, text messages and takes messages to provide exceptional customer service Maintains a clean and tidy workspace Promotes and works to ensure a safe and healthy work environment Looks for opportunities to maximize patient care

Qualifications:

Communication skills like a pleasant demeanor and ability to work with multiple personalities Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors Patience to be able to stay calm in an intense environment The ability to organize and manage multiple priorities with professionalism and tact Ability to handle fast-paced situations, adapt to changes in a professional manner Ability to respect and preserve patient/client confidentiality Ability to communicate with other healthcare professionals in a professional, businesslike manner Proficient written and oral communication Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner Experience working with Kroll Pharmacy Software is an asset Experience working with Windows Operating software and Microsoft Office suite of applications.
Thank you for your interest in Helios Laboratories. Please note that only candidates successful in the application process will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits:

Extended health care
Ability to commute/relocate:

Markham, ON L3R 4G7: reliably commute or plan to relocate before starting work (required)
Experience:

Kroll Pharmacy Software: 1 year (preferred)
Work Location: In person