Job Description

Responsibilities

Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact.

Provides pricing, availability, and schedule information within established guidelines.

Suggests additional and/or alternative products or services to meet customer needs.

Checks and approves credit within established limitations, and confirms orders.

Researches and obtains resolution of a variety of customer complaints and issues.

Serves as communication link between customers and sales staff to assure responsiveness.

Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.

Other duties as assigned.

Desired qualifications

Secondary School graduation

Minimum of 3-5 years experience preferably in a fastener environment.

Essential Qualifications

Strong written and verbal communication skills, in particular telephone.

Organized and detail oriented.

Excellent computer skills utilizing MS Office and Internal programs

Ability to handle a large volume of work and meet tight deadlines.

Team player / interpersonal skills

Ability to work in a high pace environment

Strong customer service orientation.

Excellent organizational and administrative skills.

Ability to deal effectively with clients, staff and management.

Ability to handle stressful situations.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Vision care
Work Location: In person