Job Description

About Us

Founded in 2011 in Canada, PhoneBox provides reliable and affordable mobile services tailored for international students, working holiday participants, newcomers, and travelers. With nationwide coverage in Canada and the United States, we serve over 100,000 customers each year who trust us to stay connected from their very first day.

More than just a telecom provider, PhoneBox is committed to being a trusted partner in our customers' journeys. As we continue to grow in the global market, our mission remains the same: to deliver simple, dependable, and customer-focused communication solutions.

:

The Customer Representative will serve as the first point of contact for NewSIM customers, providing timely and effective support through chat, email, and phone. They will assist customers with inquiries regarding eSIM activation, plan purchases, and troubleshooting, ensuring a high level of satisfaction.

Key Responsibilities:

Provide customer support via chat, email, resolving issues related to eSIM activation, purchases, and technical difficulties. Help customers navigate the PhoneBox platform and understand the available plans. Address customer complaints or escalations with a positive attitude and a focus on resolution. Document customer interactions and provide feedback to the management team to improve service and platform usability. Collaborate with the technical team to address and resolve more complex issues. Assist in developing and maintaining a customer support knowledge base.

Qualifications:

High school diploma or equivalent; a Bachelor's degree is a plus. 1+ year of experience in customer service, preferably in tech or telecom. Strong communication and problem-solving skills. Empathy and patience when dealing with customers. Ability to work in a fast-paced, team-oriented environment. Basic technical knowledge of mobile devices and eSIM technology (training will be provided).
Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care Paid time off Store discount Vision care
Experience:

Customer service: 1 year (required)
Language:

Korean (required)
Work Location: In person