Job Description

About Us

Ontime Care Worldwide Inc. is a third-party administrator (TPA) providing emergency assistance and claims management services for visitors to Canada, international students and Canadians travelling abroad. We pride ourselves on delivering compassionate, efficient and professional support to insureds.

We are seeking a

Customer Service Representative/Claim

to support our claims department. The successful candidate will play a key role in assisting with claims processing and providing excellent service to our customers. This is an ideal opportunity for someone looking to grow their career in the insurance industry.

Responsibilities:

Review and process basic insurance claims under supervision, ensuring accuracy and adherence to policy terms. Provide information and assistance to customers and brokers regarding claim status, procedures, and required documentation. Maintain a professional, empathetic, and positive attitude in all interactions. Support claims intake, data entry, and document management functions. Acknowledge and escalate complex or unresolved issues to senior examiners or supervisors. Keep detailed records of customer interactions, transactions, and claim progress. Coordinate with internal departments to resolve issues and support timely claim settlements. Identify recurring issues or feedback and report them to improve processes and service delivery.

Qualifications:

High school diploma or equivalent required; post-secondary education in insurance, business, or a related field is an asset. Strong written and verbal communication skills. Fluent in English; additional languages are considered an asset. Proficient in Microsoft Word, Excel, and PowerPoint. Strong attention to detail, organizational skills, and a willingness to learn.
Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

Company events Extended health care On-site parking RRSP match Wellness program
Language:

any other languages (preferred)
Work Location: In person