We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to analyze customer needs effectively.
Minimum Qualifications
High School Diploma
Previous Customer Service Experience
Experience in working with warehouse management system
Essential Qualifications
2-3 years experience in Customer Service
Ability to work independently and achieve results
Experience in working with a warehouse management system
Strong organizational skills
Personable with good interpersonal and communication skills
Proficient in MS Office (Excel, Word, Outlook etc.)
Ability to multi task in a fast paced result orientated environment
Must be able to communicate effectively with all levels of management
Duties
Schedule delivery appointments with external vendors
Enter receipts into Legacy SCS WMS
Actively participate in Health and Safety committee
Print Orders from Legacy SCS WMS and forward to warehouse for processing
Generate Bill of Lading for outbound shipments
Coordinate transportation once warehouse has processed outbound orders
Confirm orders through Legacy SCS WMS
Run inventory reports as required
Update internal reports and distribute based on prescribed timelines
Filing of Distribution Packages/Customer orders
Greet visitors/drivers and monitor facility access
Coordinate and update daily work orders for functions outside regular processing
Maintain various management reports and submit daily by prescribed deadlines
Maintain and order all office/warehouse supplies
Process weekly/monthly invoices by providing customer allocation
Generate monthly recurring and accessorial invoices, forward for approval
Perform other duties as required
Company Overview
LEGACY Supply Chain Services is a privately-owned 3PL specializing in providing full-service solutions that are flexible and customizable, designed to adapt quickly to the demands of your business and an ever-changing economic landscape.
We have a team of professionals with years of experience designing, building and implementing high-performing supply chain and logistics solutions. For more information about LEGACY, visit https://legacyscs.com
The Company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Legacy does not use Artificial Intelligence (AI) to screen, assess or screen applicants.
Note: This position is a Replacement Position
Job Types: Full-time, Permanent
Pay: $45,000.00 per year
Benefits:
Company events
Dental care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
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