Job Description

At

Explicit Services Ltd.

, we take pride in delivering dependable, professional, and efficient

transportation, towing, and moving solutions

across Manitoba. Based in

Winnipeg

, our company is known for its commitment to reliability, customer satisfaction, and safety on every job -- whether it's roadside assistance, local hauling, or full-service relocations.

As our operations continue to grow, we're seeking a detail-oriented and customer-focused

Customer Service Representative

to join our team. This is an excellent opportunity for someone who enjoys problem-solving, working in a fast-paced environment, and helping people every day.

Position Overview

The

Customer Service Representative (CSR)

will serve as the first point of contact for clients, assisting with service requests, scheduling, and follow-ups. You'll play a vital role in ensuring each customer receives prompt, courteous, and professional assistance -- from the first call to the successful completion of service.

This position is ideal for a reliable communicator with strong organizational skills and a proactive attitude who wants to be part of a growing, service-oriented company.

Key Responsibilities

Handle inbound calls, emails, and online service requests in a professional and efficient manner. Provide accurate information about services, pricing, and scheduling availability. Coordinate with dispatchers, drivers, and field staff to assign and track service jobs. Maintain customer records, invoices, and job details in the company database. Follow up with clients after service completion to ensure satisfaction and resolve any concerns. Support the operations team by monitoring service timelines and reporting issues or delays. Handle payments, receipts, and related documentation when required. Represent Explicit Services Ltd. with professionalism and integrity at all times.

Qualifications

Minimum

2 years of experience

in

customer service, dispatch, or administrative support

(experience in transportation, towing, or moving services is an asset). Strong written and verbal communication skills. Excellent problem-solving and multitasking abilities. Proficiency in Microsoft Office Suite; experience with scheduling or dispatch software is an asset. Positive attitude and ability to remain calm under pressure. Strong attention to detail and commitment to providing high-quality service. Flexibility to work occasional evenings or weekends, if required.

Why Join Explicit Services Ltd.?

Competitive compensation package and benefits. Opportunity to work in a dynamic, supportive team environment. Professional development and growth opportunities within the company. A chance to be part of a trusted local brand built on honesty, hard work, and customer care.

How to Apply

If you're passionate about helping others, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.

Please submit your

resume and cover letter

outlining your experience and interest in joining

Explicit Services Ltd.

as a

Customer Service Representative

.

Job Type: Full-time

Pay: $23.80-$26.27 per hour

Benefits:

Dental care Employee assistance program On-site parking Paid time off
Work Location: In person