Customer Service Representative
Winnipeg, MB, CA, Canada
Job Description
The successful candidate will be responsible for:
Managing large amounts of info emails and incoming phone calls Communicating with freight companies on quotes for shipping product Identifying and assessing customers' needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication Providing accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits Keeping records of customer interactions, process customer accounts and file documents Following communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with Sage 300 and excel Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Self-motivated Enthusiastic and exhibits a positive attitude and desire to succeed Attention to detail
Job Type: Full-time
Pay: $48,000.00-$50,000.00 per year
Benefits:
Casual dress Dental care Extended health care Vision care
Schedule:
Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD2386292
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWinnipeg, MB, CA, Canada
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EducationNot mentioned