Job Description

About Marine Vista Homes

Marine Vista Homes is a premium short-term rental and property management company based in West Vancouver. We manage high-end furnished properties and offer exceptional services to both homeowners and guests. We are seeking a

Customer Service Representative

who is detail-oriented, highly organized, and passionate about client experience.

Key Responsibilities

Serve as the first point of contact for both property owners and guests, responding to inquiries via phone, email, and messaging platforms Monitor and manage daily guest check-ins, check-outs, and booking schedules across various platforms (Airbnb, VRBO, etc.) Track and report on daily operations, including housekeeping coordination and maintenance updates Maintain an up-to-date knowledge of each property's unique features, rules, and service needs Support the operations and sales teams by documenting processes and flagging urgent issues Proactively follow up on client needs and resolve issues with professionalism and care

Qualifications

1+ year experience in customer service, hospitality, or property management Excellent verbal and written communication skills in English Strong organizational skills and attention to detail Ability to multitask and stay calm under pressure Tech-savvy: comfortable with scheduling tools, messaging platforms, Excel/Google Sheets Mandarin or Cantonese proficiency is a plus

Compensation & Benefits

Salary: CAD $42,000 - $50,000 per year (based on experience) Extended health and dental benefits Paid vacation and sick days Growth opportunities within a dynamic and expanding company Supportive and collaborative team environment

Why Join Us?

At Marine Vista Homes, we're more than just a property management company -- we're hospitality professionals dedicated to delivering high-touch service to our clients and guests. If you're organized, empathetic, and thrive in a fast-paced setting, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule On-site parking Vision care
Application question(s):

Are you legally authorized to work in Canada? Do you have experience using property management systems (PMS), CRM, or scheduling software?
Experience:

Customer service: 1 year (preferred)
Work Location: In person