Customer Service Representative

Welland, ON, Canada

Job Description

:
At Robert Half, we connect exceptional talent with innovative companies dedicated to partnership and operational excellence. Our client is a global technology and service leader in manufacturing, driven by a commitment to becoming "partners in performance" with every customer. You'll be part of a team that delivers world-class solutions on a local level, combining expertise, technology, and close collaboration for measurable results. This role is ideal for candidates looking for hands-on ownership, and ongoing professional development in a collaborative, locally-empowered setting. You'll gain access to innovative resources and make an impact by optimizing manufacturing operations for industry-leading customers.
Responsibilities:

  • Work directly with Account Managers to ensure customer requirements are net
  • Order entry, enter customer orders promptly and accurately into SAP
  • Monitor and verify inventory availability for incoming orders; coordinate logistics to fulfill shipments to end customers.
  • Work closely with demand planners to ensure needs are met
  • Manage invoicing processes to ensure timely and error-free customer billing.
  • Support shipping and receiving activities to confirm all documents and goods match requirements.
  • Reconcile inventory levels and assist in preparing accurate invoices.
  • Actively follow up on order progress with production, shipping, and logistics teams to resolve issues and maintain customer satisfaction.
Requirements:
Qualifications:
  • 3+ years of related experience
  • Experience in a manufacturing environment is a must
  • Strong attention to detail and organizational skills.
  • Proficient in excel
  • Ability to adapt and re-prioritize in a dynamic operating environment.
What we offer:
  • Competitive salary based on experience
  • Health and Dental Benefits
  • RSP contributions after 1 year of service
  • Hybrid work environment

Skills Required

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Job Detail

  • Job Id
    JD3113911
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $50,000-55,000 per year
  • Employment Status
    Permanent
  • Job Location
    Welland, ON, Canada
  • Education
    Not mentioned