Job Description

JOB POSTING - Customer Service Representative

Connect Telecom is a privately owned company located in Kitchener, Ontario. We supply the Canadian Telecommunications industry with a wide range of products and solutions to support their infrastructures. We are looking for an enthusiastic and detail oriented Customer Service Representative. The successful candidate will be a self-motivated and credible professional, and an integral part of our sales and business development team. This is a permanent position that gives opportunity for advancement and growth.

Duties & Responsibilities

Handle customer communications, both written and verbal with courtesy, confidence, accuracy, and efficiency Answer requests promptly, and professionally, listen attentively to the customers, understand and fulfill their needs Process orders and maintain related communication with sales, operations, and finance to ensure customer requirements are met Take necessary action to resolve customer service issues in a timely manner and follow-up and verify commitments are met afterwards Assemble information, obtain approvals, and complete the processing of returns and credits Contact customers regarding new products, promotions and follow up of quotes issued Proactively suggests associated and/or alternate products as needed Assist with marketing campaigns such as trade shows, webinars, website visits and referral inquiries Create, modify and manage datasheets, catalogues and other marketing materials Update and maintain contact database Ad hoc assignments as required

Core Competencies

Customer Focused:

Builds and fosters strong customer relationships and delivers customer-centric solutions

Communication:

Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

Adaptable:

Changes approach and demeanor in real time to match the shifting demands of different situations, even under tough circumstances

Action Oriented:

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Accountability:

Holds self and others accountable to meet commitments

Requirements:

Relevant customer service experience Fully fluent in English (oral and written) An ability to work independently and as a team member Strong organizational, time management, and prioritizing skills Strong customer focus with first-rate communication and interpersonal skills Highly accurate and detail oriented Effective problem identification and resolution skills Quick learner and adaptable to change Reliability in attendance Demonstrated skills in Microsoft Office, with strong experience in Excel, Word and Outlook Experience in the Telecommunications/Fiber Optic Industry preferred Experience in business development would be an asset Bilingual in French would be an asset
This position is full time (Monday - Friday, 8am to 5pm) with a 1-hour lunch break.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Paid time off
Experience:

Customer Service: 3 years (required) Order Entry: 3 years (required)
Work Location: In person