Job Description

Customer Service Representative - Budget Car & Truck Rentals (Harris Dodge, Langford)

Join our team at Budget Car & Truck Rentals - we are excited to open a new location at Harris Dodge in Langford. This is a hands-on, customer-facing role where you'll support both dealership clients, service shop clients and retail customers through rentals, service-based sales, vehicle cleaning, fleet coordination, and admin tasks. The successful candidate will work independently day-to-day while upholding our high standards of service and vehicle quality.

- Customer Service Representative

Reports to:

Onsite Management Team

Position Summary

Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service.

Position Responsibilities

Answering customer inquiries Quoting Rates effectively Opening Rental Agreements Closing Rental Agreements Communicating with location staff, support departments, and other city locations . Ensuring customer satisfaction and solving customer service disruptions as needed Following service based sales recommended dialogue. Communicating policies and procedures effectively to customers. Continually learning best practices Engaging in training as required. Completing administrative tasks as directed by management. Identifying fleet needs for same day and upcoming days. Cleaning vehicles to a high standard Identifying and recording damage

Position Requirements:

Customer Service focused. Shift flexibility as needed to meet business demands. Punctual and accountable for shifts Motivated to learn and grow in a new atmosphere Willingness to learn Ability to travel for training Working independently

Qualifications and Experience

General communication with team members. General customer service. Vehicle knowledge considered an asset. Class 5 driver's license.

(Required)*
Experience in a dealership or service shop may be an asset

Knowledge, Skills, and Abilities

Excellent listening and communication skills. Flexibility and ability to adapt to changes. Ability to work independently Time management Ability to prioritize Multi-tasking Sales Skills considered an asset Internal and External relationship management

Working Conditions

Monday to Friday Permanent Full - Time 10 hour days Ongoing training and feedback
Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Expected hours: 50 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match
Licence/Certification:

BC Class 5 Drivers License or Better (preferred)
Work Location: In person