Job Description

The Continuing Legal Education Society of BC ("CLEBC")

is the BC legal profession's preferred source for education and publications. CLEBC is a not-for-profit society that derives all of its income from the sale of courses and books. With more than 80 live and online courses each year, and an online and print library of more than 50 books, we support BC's 14,000 lawyers in all aspects of their practice.

We have an immediate opening for a temporary full time

Customer Service Representative.

As part of the Customer Service team, this role is an important part of shaping our customers' experience.

Duties and responsibilities include:

Review CSV files (files that list all users for a particular firm/org including name and email; check users against those in our database) Management and administration of customer database Assist and support other customer service duties and in the department where needed
Performs other duties as assigned from time to time.

The successful candidate will possess the following knowledge, skills, abilities and education:

Previous experience in a customer service role is an asset Attention to detail; ability to be thorough in accomplishing a task with concern for all areas involved, no matter how small Ability to organize and prioritize, strong problem identification and resolution skills Effective verbal and written communication skills; strong interpersonal skills and the ability to work in a fast paced environment Proficiency with Word and Excel Ability to type a minimum of 50 wpm High energy, enthusiastic personality Experience/familiarity with the legal industry is an asset.
CLEBC is a hybrid workplace. The Customer Service Representative will work in the office three days a week. This is a temporary position, starting in September 2025 and ending in April, 2026.

CLEBC is committed to equity and diversity, and we encourage applications from individuals from visible minority groups, individuals of Indigenous heritage, persons with disabilities, and persons of all sexual orientation or gender identities or expression.

If you are interested in the position, please provide a cover letter and resume.

Job Type: Full-time

Pay: $47,600.00-$56,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care Work from home
Education:

Secondary School (preferred)
Work Location: Hybrid remote in Vancouver, BC V6E 2P4

Expected start date: 2025-09-22