Job Description

About Us

We are a boutique photo album and print manufacturer specializing in premium layflat albums, acrylic and metal prints, and custom presentation products for professional photographers and studios. Our work blends craftsmanship with modern print technology to bring visual stories to life.

As a small but highly effective team, we value collaboration, accountability, and exceptional client care. We are looking for a motivated, detail-oriented

Customer Service Representative

who understands the creative process and takes pride in delivering a best-in-class customer experience.

Key Responsibilities

Manage the customer registration and onboarding process Follow up on registrations, leads, and inquiries through to closure Use a CRM system to accurately track all customer interactions Handle incoming enquiries via phone, email, and social media channels Follow up with customers regarding order issues and resolve them efficiently Work closely with production to ensure orders are completed and shipped within established timelines Assist clients with material and finish selections, pricing inquiries, and product recommendations Research and resolve customer queries in a timely, organized, and systematic manner Deliver a consistently positive customer experience that builds brand loyalty and long-term client relationships Provide best-in-class service across all customer touchpoints, supporting satisfaction and retention

The Ideal Candidate

You thrive in a small-team environment, are comfortable wearing multiple hats, and quickly become an integral part of the team. You are proactive, organized, and genuinely enjoy helping clients succeed.

Requirements

Proven experience in a customer service or client-facing role Excellent verbal and written communication skills in English Strong attention to detail with a high level of accuracy Ability to multitask, prioritize, and manage multiple orders or projects simultaneously Proficiency with computer systems and software applications (CRM experience preferred) Genuine excitement about helping others. Ability to handle customer complaints with ease, providing solutions in a timely manner to ensure customer satisfaction. Ability to create professional relationships with clients in order to provide appropriate recommendations. Keeping a thorough record of all interactions with clients. Going the extra mile to engage customers. Ability to interact with and adapt to all personality types.

Preferred Qualifications

2-3 years of customer service or order coordination experience (preferably in photography, printing, or creative production) Working knowledge of photographic processes, digital image formats, and print specifications (e.g., DPI, bleed, color correction) Comfortable working with professional photographers and creative studios Strong organizational and administrative skills, including CRM, invoicing, and order tracking systems Proficiency in Microsoft Office or Google Workspace Experience with Adobe Lightroom or Photoshop is a strong asset

What We Offer

Competitive compensation:

$28-$32 per hour

, based on experience Friendly, creative, and supportive small-team environment Opportunity to grow with an established and expanding brand Staff discounts on custom photo albums and print products

If you are detail-driven, customer-focused, and passionate about quality craftsmanship and creative work, we'd love to hear from you.

Apply today via Indeed with your resume and a brief cover letter.

Job Type: Full-time

Pay: $28.00-$30.00 per hour

Expected hours: 30 - 32 per week

Work Location: In person