Job Description

Job Summary:

The CSR is responsible for providing exceptional customer service to clients by responding to service inquiries and conducting soft sales on services offered through Passport Health.

Responsibilities:

Respond to client inquiries via multiple communication channels Build sustainable relationships of trust through open and interactive communication Schedule travel and booster appointments Promote expansion of products and services offered by Passport Health Provide accurate, valid and timely information using the right tools/resources Handle complex processes and multi-task in a fast-paced environment Communicate effectively with internal departments/co-workers to maximize client experience Perform any reasonable work requested that falls within the qualifications but not specifically described as determined by the call center leadership team.

Minimum Requirements:

Attendance is a fundamental factor with a call center environment. Attendance, punctuality, and reliability is a requirement. High school diploma/GED Prior customer service/sales experience (call center experience preferred) Excellent verbal and written communication skills Ability to remain professional and courteous with customers / co-workers at all times Experience working in fast-paced, goal oriented and team based environment Proficiency with Windows based applications (ability to navigate within multiple screens) Excellent track record of attendance and adherence to schedule

Bilingual French*

Ability to evolve in an autonomous environment.*

Advantages:

Values work/life balance and family

Business Casual dress code when in office

*

Schedule flexibility