Job Description

Join Our Family of Brands - Northern Reflections, Ricki's & Cleo



At Northern Reflections, Ricki's, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.



As part of our growing organization, you'll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it's timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.



Reporting to the Sr. Manger, Retail Operations, the

Customer Service Representative

is passionate about delivering exceptional customer service. They thrive in a dynamic, fast-paced environment. This role builds strong relationships with customers, stores, and team members and is responsible for a variety of duties having a direct impact on customer service.



This is a fully remote position with the option to work at our Store Support Centre in Etobicoke on a casual basis.

Responsibilities:

Interact with customers professionally via email and other channels as needed. Review and respond to product reviews and customer inquiries. Provide weekly feedback on product and customer behavior. Work with eComm, Marketing, Buying, Quality Assurance, and IT to resolve issues. Support stores via email and Help Desk Tickets as needed. Update customer online & loyalty accounts as needed and investigate/resolve any issues. Assist with additional tasks as assigned.

Requirements:

High School diploma or equivalent. 1-3 years of customer service experience in a contact centre environment Fluency in English (both written and spoken). Exceptional written and oral communication skills. Fast and accurate typing abilities. Available to work flexible hours, including evenings and weekends.

Ideal Candidate:

Positive, energetic, and customer-focused attitude. Patient and empathetic, with strong problem-solving skills. Works well independently and in a team. Highly self-disciplined and responsible for managing workload expectations in a remote setting Excellent time management and organizational skills. Builds and maintains positive relationships. Dependable with strong attendance and punctuality. Skilled in troubleshooting and resolving customer issues

Technical Skills:

Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with databases, NAV, Big Commerce, and Five9 is an asset. Comfortable with Windows PC applications and learning new software. Must have a wired, high-speed internet connection (20Mbps+) * Must have a home office set-up that allows you to focus and work effectively without interruption