Job Description

We are currently looking for a dedicated and highly organized

Service Coordinator

to join our team. The ideal candidate must be able to multi-task and work well under pressure in a busy environment.

Duties and Responsibilities

:

Answer service calls and questions from customers regarding service and procedures.

Provide help and advice to customers using the organization's products and services.

Accurately enter and file information in a timely manner.

Data entry for Service, Glass and Windows.

Handle and follow up on customer complaints, investigating and solving service issues.

Discuss and resolve customer complaints and issues with the Service Department Manager.

Coordinate scheduling and booking service for customers, homeowners, and Service Technicians.

Provide up-to-date documentation, quotes, updates for all service arrangements.

Print copies for Picker to prepare supplies and parts for service calls.

Accurately record service items, job costing and invoicing in the Service Department.

Keep accurate records of discussions or correspondence with customers

Lead and supervising a team of service staff and technicians

Communicate with other departments and management to resolve problems and expedite work.

Supervise the overall performance of services provided.

Learn about the organization's products or services and keeping up to date with changes.

Must be flexible to work at other locations

Other duties as assigned

Requirements

:

At least two years of customer service experience preferably in a window and door or similar environment.

Strong English communication skills both verbal and written

Pleasant telephone demeanor and effective communication skills

Proven problem solving skills and decision making abilities

Efficient, excellent attention to detail, and follow- through

Highly organized with a positive 'can do' attitude

Aluminum Window Designs Ltd. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected federally or provincially. Only those candidates selected for an interview will be contacted.

Accommodation for those with disabilities will be provided on request.

Job Type: Permanent

Benefits:

Casual dress Dental care Extended health care Life insurance
Schedule:

Day shift
Work Location: In person