Job Description

Overview:This is a term position to May 1, 2026, located in Hay River, NTAs a member of the Customer Care Team this position is the primary contact for customers with the Corporation. The purpose of this position is to allow the Customer Care Team to meet its goals of responding to customer inquiries, receiving customer payments, processing customer movements and safeguarding the Corporations receivable assets through timely collection activity in a professional manner and in a safe and secure environment. This position also undertakes various administrative tasks to aid the regional generation group. Responsibilities:

• Act as main point of contact between customers and the Power Corporation
• Accept payments and accurately enter on account.
• Respond in a comprehensive manner to all customer inquires in person, over the phone and by written communication.
• Accurate and timely completion of customer service orders.
• Complete the collections process on the scheduled dates.
• Utilize critical thinking and sound judgement in responding to customers and to identify urgent issues.
• Responding to inquiries which may include questions about billing statements and account changes.
• Other duties as required.

Qualifications:

• High school diploma/GED (or equivalent) with a minimum of 2 years experience in a fast-paced, customer service setting. Equivalencies may be considered.
• Call centre experience would be an asset.
• Must be able to demonstrate knowledge of customer service practices and principles.
• Must have experience receiving payments via cash, debit and credit cards.
• Must be able to demonstrate proficiency with Microsoft Office Word, Excel and Outlook.
• Must be able to demonstrate superior listening, verbal, and written communication skills.
• Ability to handle high stress situations appropriately.
• Must have a Class 5 driver's license.
• Must undergo a successful criminal records check.

Salary for this position ranges from $39.03/hr - $47.46/hr, plus location allowance of approximately $4,642 per year. We offer a comprehensive benefits package which includes health and dental benefits, disability insurance, life insurance, paid sick days and a defined benefits pension plan. Relocation assistance may be provided. This is a term position located in Hay River, NT.Affirmative Action Employer - Candidates must clearly identify eligibility status via our online application process in order to receive priority consideration.We thank all those who apply and advise that only those selected for further consideration will be contacted.PC4375

NORTHWEST TERRITORIES POWER CORPORATION