Job Description

Passionate about helping people, providing great customer service, and working as part of a team? Then we want you here at True North Management Inc.!

For over 20 years we have been an industry leader providing exceptional customer service for a range of e-commerce websites. Our fast-paced contact center handles inbound and outbound customer calls, order processing, web chat, and email response.

At True North Management Inc., employees get the chance to build new skills and learn as they move forward. We provide a friendly, diverse, and rewarding work environment with accessible, open, and supportive team members and managers who are committed to your success.

We're looking for bright, energetic individuals to join our

Customer Service Team

on a

12 - month contract

. This is a great opportunity to gain hands-on experience in a dynamic, fast-paced environment where your work directly supports our patients and customers.

Applicants must be available to work

full-time (37.5 hours per week)

anytime between

12:00 am - 8:00 pm, Monday to Friday

, and

7:00 am - 5:00 pm, Saturday to Sunday

.
Please

do not apply

if you cannot commit to full-time hours.

Note:

This is

not a remote position.

Key Responsibilities

Respond to customer inquiries and confirm order details Ensure customer needs are your top priority Resolve customer concerns respectfully and efficiently Verify prescription details to ensure order accuracy Accurately enter and maintain data in our custom database Identify and escalate issues to team leads or managers Provide product and service information to customers Recognize, document, and report trends in customer chats or calls Document issues and resolutions clearly and consistently Stay up to date on new products and services Contribute to developing customer service solutions and identifying website issues

Key Skills and Qualifications

Excellent English communication skills (verbal, written, and telephone) Strong typing and computer literacy (MS Office and Internet proficiency) Excellent problem-solving, critical thinking, and organizational skills Detail-oriented and able to work well under pressure in a fast-paced environment Minimum

1 year of customer service experience

required Knowledge of Spanish is an asset Post-secondary education is considered an asset Friendly, professional, and empathetic attitude Strong work ethic, quick learner, and self-motivated Works well both independently and as part of a team Flexible and open to a rotating monthly schedule
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $17.85 per hour

Expected hours: 37.5 per week

Application question(s):

Please confirm that you understand that this is an in-office position located in Surrey, BC. The working hours for this position is weekdays between 12pm-8pm and weekends between 7am - 5pm. Please confirm that you are available to work these shifts.
Work Location: In person