Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Primary Responsibilities:

\xc2\xb7 Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance

\xc2\xb7 Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale

\xc2\xb7 Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments

\xc2\xb7 Articulate company rewards (PC Optimum) and any promotional events

\xc2\xb7 Develop and maintain working knowledge of customer needs/issues and industry trends

\xc2\xb7 Participate on project teams, driving integrated services and case management

\xc2\xb7 Effectively communicate with internal and external customers

\xc2\xb7 Consult with and provide seamless backup to more senior Customer Service Representatives

Skills, Knowledge & Education

Skills:

\xc2\xb7 Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores\xe2\x80\x99 needs

\xc2\xb7 Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)

\xc2\xb7 Possesses excellent verbal and written communication skills as well as strong telephone manner

\xc2\xb7 Demonstrates CORE Values and has the ability to make connections, build trust and be authentic

Education & Job Knowledge:

\xc2\xb7 Holds a High School Diploma

\xc2\xb7 Basic knowledge in all categories and vendor training in:

\xc2\xb7 Diagnostic & Therapy

\xc2\xb7 Daily Living Supplies

\xc2\xb7 Mobility

\xc2\xb7 Supports & Braces

\xc2\xb7 Incontinence

\xc2\xb7 Sleep

\xc2\xb7 CPAP/Respiratory (depending on location)

\xc2\xb7 Basic knowledge in Customer Relations Management program

\xc2\xb7 Health & Safety Certification

\xc2\xb7 Compression (Sigvaris) Training \xe2\x80\x93 offsite

\xc2\xb7 First Aid Training \xe2\x80\x93 offsite and if applicable

\xc2\xb7 AODA

\xc2\xb7 Customer Excellence

\xc2\xb7 Understanding of MMS functions

Experience:

\xc2\xb7 0 \xe2\x80\x93 2 relevant experience (retail preferred)

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Part time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart