Job Description

Job description

Position Summary

The position of Customer Service Representative involves a wide range of general customer service and office related duties including communicating with clients by phone and email, handling and processing customer inquiries and working with our computerized data base.

To succeed in this role, you must effectively handle and manage a workload in a busy office atmosphere with a wide variety of duties and changing priorities and deadlines.

Personal Characteristics

"Can do" and "Will do" attitude and ability to personally contribute in a fast paced environment.

Accountable, adaptable and a self-starter

Excellent communication & customer service skills

Key Responsibilities and Accountabilities

Excellent communication & customer service skills

Ability to read, write and speak English fluently

Computer skills familiar with Excel, Word and Outlook

Receiving and placing customer service telephone calls

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Resolving customer complaints, managing database records, drafting status reports on customer service issues

Data entry and research as required to troubleshoot customer problems

Minimum Required Education and Experience

Previous Office Experience

Grade 12 education

Positive customer service experience

Demonstrated ability to manage key constituent relationships, including customers, business partners and government agencies.

Ability to clearly identify key issues; creatively and strategically overcoming internal and external challenges or obstacles faced by the organization.

Working Conditions

Office Environment

Flexible hours

Minor local travel required

Job Types: Permanent, Full-time

Salary: $16.00-$18.00 per hour

Benefits:

Dental care

Disability insurance

Extended health care

Life insurance

Vision care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay

Work Location: In person

Job Type: Full-time

Pay: $16.00-$18.00 per hour

Benefits:

• Company pension
• Disability insurance
• Life insurance
• On-site parking
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Work Location: In person