Job Description

Fairway Ford

is looking for

Customer Service Representativ

e to join our team at

Fairway Autobody.

You'll be the first point of contact for customers -- greeting them, coordinating repairs, and ensuring a smooth process from estimate to vehicle delivery. You'll work closely with technicians, estimators, and insurance partners to provide excellent communication and service throughout the repair process.

Key Responsibilities:

Welcome customers in person and over the phone, providing friendly and professional assistance.


Schedule appointments, manage repair timelines, and follow up on repair progress.


Communicate with insurance companies regarding estimates, claims, and approvals.


Prepare and review repair orders, estimates, and invoices.


Keep customers informed throughout the repair process and ensure their satisfaction upon delivery.


Assist with administrative tasks such as data entry, filing, and processing payments.

Qualifications:

Previous experience in customer service or administrative roles (automotive experience is preferred).


Strong communication and organizational skills with attention to detail.


Ability to multitask in a fast-paced environment.


Comfortable using computers and dealership management or scheduling systems.


A positive, team-oriented attitude and a commitment to customer satisfaction.



We thank all applicants for their interest; however, only those selected for an interview will be contacted.



Requests for reasonable accommodation will be accepted during the hiring process.