Job Description

We're innovative, progressive, and experiencing off-the-chart growth. As one of Atlantic Canada's largest independent insurance brokers, we're committed to providing exceptional coverage and customer care. Competitive and personalized - we're not your average broker!

We are seeking a

Customer Service Representative

to join our team.

Our Ideal Candidate

Are you a service superstar with a passion for making every customer interaction extraordinary? At Munn Insurance, we're not just an insurance brokerage - we're an amazing high performing team committed to redefining customer care in Atlantic Canada.

If you're detail-oriented, organized, and thrive in a fast-paced environment, you're exactly who we're looking for! As our Customer Service Representative, you'll be the heartbeat of our customer experience, ensuring every interaction leaves a lasting impression of excellence. With service and delivery in your DNA, you'll go above and beyond to exceed expectations and build lasting relationships with our valued clients. If you have a passion for winning and are ready to help our team continue to deliver the best broker experience possible (seriously, we're talking world-class), we want to hear from you!

Key Functions

Reporting to the Personal Lines Sales Manager, and ad Customer Service Representative you will:

Communicate with customers to update files and facilitate claims, renewals, and policy changes with precision and care. Track and manage customer renewals to enhance retention and streamline processes. Conduct thorough policy reviews to ensure our customers have the best coverage at the best rates, because anything less just won't cut it. Guide our customers through the maze of insurance options with expert advice and personalized recommendations. Be the first point of contact for new claims, providing clarity and support every step of the way. Put the customer first, all while assisting the Personal Lines team in delivering on their Key Performance Targets. Act as an ambassador for Munn by always representing and promoting our brand and business in a positive way to our key communities, including customers, prospects, insurance partners, and suppliers. Communicate with customers to update files and facilitate claims, renewals, and policy changes with precision and care. Be an active and positive contributor to our fantastic culture helping to make Munn a great place to work. And of course, other duties as required.
About Us

Our team is young, innovative, and digitally dynamic. We are experiencing industry-leading growth by leveraging leading-edge technology, resulting in off-the-chart new business sales and customer retention at an all-time high. However, we are not new to the business of insurance. Munn Insurance was established in 1949, just before Newfoundland and Labrador joined confederation. So, we have been around a long time and are ready to take on the digital future of insurance.

We value our people! We offer our employees the following perks:

A hybrid work environment Group insurance plan Defined contribution pension plan Comprehensive leave program including personal days Paid in-house training Subsidized continuous learning Employee assistance program A career!
At Munn Insurance, we pride ourselves on providing competitive salaries and industry-leading benefits. We offer a work environment where your opinions are valued and expected! We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more.

If you are committed to excellence, believe you could be a valuable addition to our team and succeed in a dynamic, creative environment of a growing business where you can advance your career, please apply online by

Friday, October 3, 2025.

Munn Insurance is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.

Note: Candidates must be eligible to work in Canada. (or more specific location if relevant)

Job Types: Full-time, Permanent

Pay: $16.00-$25.27 per hour

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: Hybrid remote in St. John's, NL A1B 3P9