Job Description

At Hydro we work to foster positive work-life balance and offer remote or hybrid working arrangements for some positions based on the nature of work being performed and an assessment of other relevant factors.

Opportunities, Growth, Job Satisfaction...Join the Hydro Team.



Newfoundland and Labrador Hydro is focused on delivering safe, reliable service to power our customers. We are a company of people who work hard behind the scenes for our customers, the people and businesses of this province. We pride ourselves on being strong and steady, tried and true; while innovating in our approaches to our business. We value our employees, we take care of each other, we recognize excellence, we respect individuality and we work hard to create an inclusive and welcoming workplace. People who work at Hydro feel like they\xe2\x80\x99re part of a community and we give back to the communities where we live and work to make them stronger.



We\xe2\x80\x99re looking for passionate and performance focused people \xe2\x80\x93 people who want to make a difference for our customers and who share our values.



Customer Service Representative

Competition Number: NLH-RE-23-071

Status: Temporary

Location: St. John\xe2\x80\x99s



You will provide professional customer service in a contact center environment in a friendly and efficient manner. You will also be involved with addressing customer accounts, service inquiries, responding to emergency service calls, processing service work orders and billing data, as well as, assisting any other tasks and activities associated with customer communications and account processing.



You will be responsible for personal safety and that of co-workers by observing and promoting the Corporation\'s Safety and Health Program. You will also be responsible for any environmental aspects of the job and performing work in an environmentally responsible manner.



You must have a high school diploma supplemented by the successful completion of a two or three-year diploma program in business management from a recognized post-secondary institution and one year subsequent work experience in a recognized contact center or similar customer services environment. You must be proficient in the use of personal computers and standard office software and have previously worked with a customer information system (CIS). You must be able to work with minimum supervision, exhibit a positive work attitude and be highly self-motivated. You should also have an established and proven record of good oral and written communication skills and an ability to interact effectively with people.



CLOSING DATE: May 4, 2023



Newfoundland and Labrador Hydro manages our province\xe2\x80\x99s electricity system. We are a company of people who work hard behind the scenes because we know our customers are counting on us. Through our generation, transmission and distribution operations, we\xe2\x80\x99re committed to meeting the needs of our customers and providing residents, businesses and communities across the province with safe, reliable power. For more information, visit www.nlhydro.com.



Our company values diversity and inclusion in the workplace and encourages applications from diverse candidates, including women, Indigenous peoples, persons with disabilities and members of visible minorities.

Submit your application online. Please quote the competition number with your application. We thank all applicants for their interest; however, only those considered for an interview will be contacted.