Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service through various communication channels. Your ability to communicate effectively, handle inquiries, and promote products will be essential in fostering customer satisfaction and loyalty. This position offers an opportunity to develop your communication and analysis skills within a dynamic environment.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information regarding products, services, and policies Assist customers with order processing, account management, and issue resolution Utilize data entry skills to update customer records accurately in the database Identify opportunities for upselling and cross-selling to enhance customer experience Demonstrate excellent phone etiquette and communication skills during interactions Analyze customer feedback and inquiries to identify trends and areas for improvement Collaborate with team members to ensure consistent service quality and support sales objectives

Requirements

Proven experience in customer service or related roles preferred Ability to perform data entry accurately and efficiently Demonstrated analysis skills to interpret customer needs and feedback Experience in sales or upselling techniques is a plus Excellent phone etiquette and interpersonal skills Ability to work effectively in a fast-paced environment with multitasking capabilities Strong problem-solving abilities and attention to detail High school diploma or equivalent required; additional education or training is a plus
Job Type: Full-time

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance RRSP match
Work Location: In person