Customer Service Representative

Sherbrooke, QC, CA, Canada

Job Description

:

Bilingual Customer Service Representative - Assistance Services 22.56$/h




Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!


As a Bilingual Customer Service Representative, you'll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?



Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?



College diploma or equivalent Experience in customer service, telecommunications and/or claims assistance Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English) Customer service oriented Ability to work with people in a fast-paced, team environment Good communication skills and highly professional Good computer skills (Microsoft Office, internet etc.)



We offer you:

What does

Global Excel

offer

you?

Three weeks of vacation; An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan; A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more; A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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Job Detail

  • Job Id
    JD2903702
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sherbrooke, QC, CA, Canada
  • Education
    Not mentioned