Job Description

Kissner Milling Company is a major salt and packaged ice melt manufacturer and distributor, supplying a wide range of high-quality products to North America for over 130 years. We are dedicated to delivering the highest quality in all our product offerings through commitment to excellence, focused effort, and intelligent product innovation. In joining our industry-leading team, you will contribute to upholding the highest standards of quality in all aspects of our business.

Job Summary

The Customer Service Representative will be responsible for handling the order fulfillment/inside sales activities for the packaged business of the company, preparing and documenting customer and prospect quotations, customer agreements, pre-pay agreements, invoices and credit for customers in the packaged segment of the business. The Customer Service Representative will also work with customers, account managers, operations, manufacturing facilities and transportation providers to maintain an effective supply chain management process.

Duties and Responsibilities

Prepare and submit quotations, agreements and contracts with customers. Handle the entire order fulfillment process including taking orders via phone, fax and email, entering orders, tracking freight, processing invoices, credits and non-conformances. Receive, respond to and resolve all customer inquiries. Log, update and maintain Non-conformance's master tracking log Manage a variety of house accounts (no direct sales manager), as assigned. Monitor order status in coordination with the operations team to ensure customer satisfaction through the order fulfillment process. Comply with established month end procedures and reports. Respond accordingly to customer inquiries via website inquiries. Provide support for Vice President as requested. Other duties and administrative/clerical projects as assigned by management.

Knowledge, Skills, and Abilities

Required


Highly proficient level of computer skills with Microsoft Office applications is required (Word, Excel, NAV, Outlook). Demonstrated abilities to work effectively as a team member in an office setting required.

Preferred


High School diploma, general education degree (GED) or equivalent preferred. Two (2) years' experience in a high volume, Customer Service related position preferred. Previous experience in facilitating sales through an inside sales function is preferred. Minimum of one (1) year experience in office or call center setting. Knowledge of customer service and general administrative principles and practices. Previous experience in a related industry preferred, such as: chemical, minerals, distribution, salt, etc. Previous experience with order entry software and/or inventory management system(s). Experience with Microsoft Dynamics CRM, or similar customer relationship management tool. Ability to operate simple office equipment sufficiently to perform job. Strong interpersonal and communication skills are required - both written and verbal. Must have excellent organizational and time management skills with ability to prioritize, meet deadlines and complete multiple tasks. The ideal candidate will be a customer focused professional who enjoys working in a fast paced, detail oriented, high-pressured environment. Must be able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have strong record keeping and follow through skills; including detail, accuracy and thoroughness. Should be able to work independently with a limited amount of supervision. Demonstrates ability to make decisions, resolve problems; possesses creative thinking skills. Ideal candidate should be honest, assertive and systematic. Must have reliable transportation to and from work and the ability to work flexible hours. Should be able to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals. Regular Attendance is required. Other duties as assigned.

Work Environment/Physical Requirements

Extended periods of sitting may be required. Frequent typing and keyboarding. * Mental/physical fatigue from computer use.