Job Description

Job Title:

Customer Service Representative

Location:

Scoudouc, NB

Job Type:

Full-time, in person

Department:

Sales & Customer Experience

Reports To:

Vice President of Sales

About Us

West-Wood Industries is a Canadian manufacturer of high-quality, custom wood windows and doors, sold throughout Canada and the United States under the brand name Norwood Windows & Doors. We take pride in milling our lumber, sealing glass units, painting, and assembling products on-site, ensuring the highest quality in our products.

Our facility has over 250,000 sq ft of floor space spread across six buildings where we transform raw Atlantic Canadian lumber into custom doors and windows.

We are proud of what we do! Visit www.norwoodwindows.ca or check out our Facebook and Instagram pages (@NorwoodWindowsDoors).

Our reputation is founded on craftsmanship, attention to detail, and providing exceptional value to our dealer and customer network. As we expand nationally, we are looking for a dedicated Customer Service Representative (CSR) to assist us in delivering an outstanding customer experience.

Position Summary

As a CSR, you will be the first point of contact for our dealers and customers, handling inquiries, entering and tracking orders, and ensuring a smooth post-sale experience. You'll play a key role in maintaining high levels of customer satisfaction by managing communication with professionalism, accuracy, and care.

Key Responsibilities

Serve as the primary point of contact for dealer and customer inquiries Accurately enter and manage sales orders using ERP and CRM systems Provide status updates on production, shipping, and delivery timelines Resolve routine issues independently and escalate complex problems Coordinate with production, logistics, and service teams to meet customer needs Maintain accurate records of interactions, transactions, and order adjustments Support service and warranty processes as needed

Qualifications

3+ years' experience in customer service, preferably in manufacturing or B2B sales Proficiency in ERP and CRM systems (e.g., Epicor, Salesforce, etc.) Strong written and verbal communication skills High attention to detail, accuracy, and problem-solving ability Positive attitude, team-oriented, and able to manage competing priorities Familiarity with windows, doors, or building materials is an asset Bilingual (English/French) is considered an asset

What We Offer

Competitive salary and benefits package Opportunities for professional development Supportive, team-based culture Stable, growing company with national aspirations Contribution to high-quality, Canadian-made products

Ready to make an impact in a company that values craftsmanship, service, and customer success?

Apply today with your resume and cover letter at Careers@NorwoodWindows.ca with the subject line "Customer Service Representative."

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

8 hour shift Day shift Monday to Friday Overtime
Ability to commute/relocate:

Scoudouc, NB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have reliable transportation to Scoudouc, NB? (your own car or a drive) Are you currently living in the greater Moncton or Shediac regions? (yes/no)
Education:

DCS / DEC (preferred)
Experience:

Customer service: 3 years (preferred) B2B sales: 1 year (preferred) Manufacturing: 1 year (preferred)
Language:

English (required) French (preferred)
Work Location: In person