Customer Service Representative
Scarborough, ON, Canada
Job Description
Welcome home!At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:
- Group insurance & retirement plan with company contributions
- Profit sharing plan (not once, but twice a year!)
- Employee assistance program
- Extraflex benefits program (wellness & lifestyle reimbursement program)
- Contribution to the success of a Canada-based multinational company with strong environmental values
- Salary range for the Customer Service Representative is $50k - $60k / year
- Take customer orders either directly from customers or sales representatives.
- Handle customer complaints and/or questions and follow up with appropriate internal personnel (Lab, Production, Purchasing, Accounting) as required.
- Maintain customer files ensuring contact and order information is kept up to date.
- Follow up on customer orders and coordinate with shipping and production to ensure orders are delivered on time.
- Serve as the initial point of contact when new customers call to request information and forward the customer to the Area Sales Representative where required.
- Proficiency in Outlook, Word, and Excel
- Strong communication and interpersonal skills
- 3-5 years of customer service experience, preferably in a manufacturing environment
- Ability to work autonomously and with little direction
- Must be a team player committed to maintaining desired service levels
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 75 operating units located in North America.Job Segment: Logistics, Supply Chain, Customer Service Representative, Supply, Operations, Customer Service
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Job Detail
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Job IdJD2345565
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$50000 - 60000 per year
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Employment StatusPermanent
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Job LocationScarborough, ON, Canada
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EducationNot mentioned