Job Description

Customer Service Representative (CSR)

Mr. Rooter Plumbing of Saskatoon

Location:

Remote to start, transitioning to Hybrid

Job Type:

Part-Time (Leading to Full-Time, Permanent)

Start Date:

Negotiable

Job Summary

Join the trusted

Mr. Rooter Plumbing of Saskatoon

team as an

Administrative Assistant / Customer Service Representative (CSR)

! This flexible role begins as part-time and remote, with the opportunity to grow into a full-time, permanent hybrid position. If you're organized, friendly, and enjoy helping customers, we'd love to hear from you.

About Mr. Rooter Plumbing

Mr. Rooter Plumbing of Saskatoon is part of a respected national brand known for professional, courteous, and reliable plumbing services. We are a locally operated company that values teamwork, customer satisfaction, and a positive, supportive work environment.

Key Responsibilities

Answer incoming calls and respond to customer inquiries in a professional and friendly manner Schedule and dispatch plumbing service appointments efficiently Maintain accurate customer and service records Explain services and follow up with customers as needed Support office operations and assist with administrative tasks Handle customer feedback with professionalism and care
Availability & Compensation

This role requires

availability outside of regular business hours

, including

most weekends

Weekend coverage is

shared with other staff

, though you will ideally be the

first point of contact

Compensation for after-hours and weekend calls is paid on a per-booked basis

Qualifications

Previous experience in customer service, office administration, or call center work (preferred) Strong communication, organizational, and multitasking skills Tech-savvy and comfortable with computer-based systems and scheduling tools Self-motivated and able to work independently in a remote setting Positive attitude and commitment to excellent customer service
What We Offer

Part-time hours with the potential to transition into full-time, permanent employment Remote work to start, transitioning to a hybrid model Supportive, team-oriented company culture Competitive pay and opportunities for growth within a respected national brand
Job Details

Start Date:

Negotiable

Schedule:

Part-time to start, flexible hours, with potential for full-time

Work Setting:

Remote initially, transitioning to hybrid
How to Apply

Please send your resume and a brief cover letter to

pam.martin@mrrooter.ca

Subject line:

CSR Application - [Your Name]

Applications will be reviewed on a rolling basis until the position is filled.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$28.00 per hour

Application question(s):

Are you legally authorized to work in Canada for the foreseeable future? This role involves taking some evening and weekend calls, which are paid on a per-booked basis. Do you have experience handling customer calls outside of regular business hours, and are you comfortable with this setup? Are you currently located in Saskatoon or within a reasonable commuting distance and able to attend the office on short notice when required? Do you have a reliable internet connection and a quiet space to handle customer calls from home?
Work Location: Hybrid remote in Saskatoon, SK