Job Description

TalentWorld is recruiting a Customer Service Representative in St. Catharines for one of our clients, a leader in professional services in North America and a proud Global 500 company!
Do you want to contribute and expand your customer service skills in a sales environment? Here\'s your chance!
The Customer Service Representative will help support and expand the large social media self-serve advertising customer base by demonstrating the value of advertising solutions
Customer Service Representative Responsibilities
Support and expand our large social media self-serve advertising customer base by demonstrating the value of advertising solutions
Provide pre-and post-sales support for all self-service products via phone, email, and web chat and assist with product implementation and basic tool support
Proactively outreach to clients over the phone and via email to increase the ROI for their advertisements by optimizing their ad performance and increasing their investments
Expected to meet or exceed monthly sales targets and drive higher advertising spend for small and medium size businesses
Improve client experience by driving optimal and appropriate product adoption and manage a portfolio book of SMB clients with responsibility for growing revenue
Use a variety of tools to be able to properly communicate and drive advertiser businesses to success
Customer Service Representative Qualifications
HS Diploma or GED
Min 1-yr customer service (preferably in a call center or sales environment)
Ability to work full-time hours (40-hour work weeks)
High level of professional customer service and sales mindset
Superior written and verbal communication skills
PC skills and keyboarding skills
Ability to multitask and work under pressure
Flexible and quick learners, able to adapt to the continuously evolving needs of both the business and the customer
Even if you don\'t think you check all the boxes, let\'s talk. We know that your resume doesn\'t tell the whole story!
Employment Details
Wage: $20.43/ hour + 1,200 Bonus
12-month contract with a good opportunity for conversion
Schedule: Monday-Friday
Training: 6 weeks from start date - Must have full availability during this time!
Location: St. Catharines, ON
Perks: Free onsite parking, spacious work environments with updated technology and equipment, complimentary tea/coffee
Interested in the Customer Service Representative role in St. Catharines, ON? Apply now!
Accommodations are available upon request to support your participation during all stages of the recruitment process.

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TalentWorld