Job Description

About Tedford Garage Doors

We're a local, family-owned garage door company that's been serving Greater Victoria for over 40 years. We help homeowners and businesses with repairs, maintenance, and new doors--and we're known for being friendly, honest, and easy to work with.

We're looking for a

Customer Service Representative (CSR)

to be one of the first voices our customers hear when they call.

If you're polite, organized, and like helping people, we'll teach you the rest.

What You'll Be Doing

Answer incoming phone calls and emails with a friendly, professional attitude Book service appointments and create work orders in our computer system Ask good questions to understand what the customer needs (broken spring, noisy door, new opener, etc.) Confirm addresses, contact info, and special notes so our techs are prepared Coordinate with technicians and sales staff about schedules and job details Do basic office/admin tasks such as data entry and updating customer records Help keep the day running smoothly and customers feeling taken care of
What We're Looking For

A warm, friendly phone manner Clear communication skills (spoken and written) Comfortable using a computer and learning new programs Organized, reliable, and able to handle busy periods calmly Team player with a positive attitude

Nice to have (but not required):

Experience with

ServiceTitan

or other CRM/dispatch software Previous customer service, call centre, or office experience Experience in trades / home services / construction environments
No experience in garage doors is required. We're happy to train the right person.Job Details

Job type:

Full-time, on-site

Location:

723-B Vanalman Avenue, Victoria, BC

Compensation:

Hourly wage
Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match
Work Location: In person