Job Description

Company Overview

At Peak RSG Services, we're an independent restoration company serving major Canadian markets. We excel in providing unsurpassed emergency response, restoration, and reconstruction services tailored for the insurance industry. Backed by industry-leading claims management technology, a team of dedicated project managers and coordinators, we take pride in fostering a culture of support and empowerment for our talented individuals. With a relentless focus on timely project completion, bolstered by our top-notch installers and unwavering dedication to customer-first service, we ensure unparalleled satisfaction every step of the way.

We live by our mission: Our mission is to serve and delight you from the moment we receive your claim to the finishing touches of your home.

Peak RSG Services is part of The Peak Group of Companies - proud recipient of the HRD Best Place to Work Award in 2023, 2024, and 2025. Our greatest strength is our people, a team of remarkably talented, supportive and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated, and results and success are rewarded.

Company Website: peakservices.ca

Position Overview

We're experiencing exciting growth and are looking for a motivated Customer Service Representative to join our dynamic team! This hybrid position requires working in our Calgary AB, office Monday through Thursday, with the option to work remotely on Fridays.

In this fast-paced role, you'll play a crucial part in keeping our operations running smoothly by providing administrative support for insurance restoration projects, acting as the main point of contact for stakeholders and manage project details, to ensure efficient workflow from start to finish.

The ideal candidate is highly organized, thrives in a team environment, and has a sharp eye for detail--especially when working with large amounts of volume. If you're excited by the opportunity to contribute to a growing company and make a real impact, we'd love to hear from you!

Duties and responsibilities:

Addressing and resolving customer complaints, troubleshooting issues, and providing appropriate solutions or alternatives in a timely and efficient manner. Answering customer inquiries and providing support via various channels, including phone and email. Providing accurate, valid, and complete information about a company's products, services, and policies. Referring unresolved or complex issues to a supervisor or the appropriate department for further investigation and resolution. Keeping detailed records of customer interactions, complaints, and actions taken to ensure follow-up and maintain accurate logs. Gain a deep understanding of the company's products and services to provide accurate and helpful information. Other duties as assigned by the supervisor.

Qualifications

:

Possess a proven ability in handling customer complaints in a professional manner. 1-3 years of previous experience in a customer-facing role, such as a call center or retail environment, is preferred. Familiarity with customer relationship management (CRM) systems, helpdesk software, and other relevant computer programs. The ability to accurately and efficiently enter information into computer systems. Critical thinking and the ability to find effective and efficient solutions to customer issues. The flexibility to handle a variety of customer inquiries and situations, and to work in a fast-paced, high-volume environment. A positive, people-first attitude and the ability to build rapport and create positive interactions with customers. The ability to multitask, prioritize tasks, and manage time effectively to ensure prompt and efficient service.

Compensation

: $45,000 and $55,000

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Application question(s):

Are you able to reliably commute to our office in Calgary? (20 High Plains Trail, Rocky View, AB) How many years of experience do you have in providing customer services over the phone? How many years of experience do you have handling large volumes of phone calls?
Work Location: Hybrid remote in Rocky View, AB