Job Description

Responsibilities:
- Provide exceptional customer service by assisting customers with inquiries, concerns, and product information.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Utilize phone etiquette skills to answer incoming calls and respond to customer inquiries.
- Maintain a clean and organized work area.
- Collaborate with team members to achieve sales goals and provide support as needed.

Requirements:
- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Excellent phone etiquette and the ability to handle difficult customers with professionalism.
- Proficient in time management to prioritize tasks effectively.
- Knowledge of point-of-sale (POS) systems and cash handling procedures.
- Ability to upsell products and services to enhance the customer experience.
- Experience in retail sales is a plus.

- Experience in Social Media and Email Marketing.

We offer competitive pay and opportunities for career growth within our company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Shift:

8 hour shift Day shift
Work days:

Monday to Friday
Experience:

Customer service: 2 years (preferred) Microsoft Excel: 2 years (preferred)
Language:

French (preferred)
Work Location: In person