Job Description

Customer Service Representative - GoGo Tours (Toronto)

Full-Time | In-Person | Mandarin & Cantonese Required

About Us

GoGo Tours is a Toronto-based travel agency offering curated group tours around the world. We provide exceptional customer service, transparent pricing, and memorable travel experiences. We are looking for a friendly and professional Customer Service Representative to support our growing team.

Job Responsibilities

Greet customers in-store and provide helpful, friendly service Answer inquiries by phone, email, and WeChat Explain tour packages, itineraries, pricing, and promotions Assist customers with bookings and payment processing Collect and verify customer documents (passports, travel forms, etc.) Maintain accurate customer information in our system Support daily store operations and administrative tasks Resolve customer issues professionally and escalate when needed Work closely with the sales and operations teams

Requirements

Fluent in Mandarin and Cantonese

(required) Strong communication and customer service skills Able to work in a fast-paced retail environment Attention to detail and strong organizational skills Comfortable using computers and messaging platforms (WeChat, email) Previous customer service or retail experience preferred Travel industry experience is an asset Weekend availability may be required

What We Offer

Competitive hourly wage Employee travel discounts Training on destinations and travel products Supportive and friendly team environment Opportunities for growth within GoGo Tours

Job Type

Full-time On-site (Toronto)
Job Type: Full-time

Pay: From $20.00 per hour

Application question(s):

Are you able to travel for 9 to 19 days on global tours from Canada?
Language:

Cantonese (required) Mandarin (required)
Work Location: In person