Job Description

Full

RICHMONDHILL AUTO GLASS searching for a Full-Time Service Desk Customer Service Representative! If you have a Customer Service experience, a dynamic personality, a great worth ethic, and have an organized approach to your daily life than you have what we are looking for as we can teach you the rest!

This cross-functional position will be responsible for the following:

Collect all relevant customer data and accurately set up new assignments in Summit (i.e. customer name, address, phone number, and insurance company , etc.)
Set reasonable expectations for the customer, and educate them on the repair process

Have thorough understanding of estimating software, required to process estimates.

Gather additional information that may be required from the insured.

DATA- Ensure proper dates are inputted in the estimating systems- real time dates.

Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.

Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.Generate sales/buys from online leads.
Greeting walk in and telephone customers in a courteous and friendly manner

Contacting customers to book estimates Booking in repairs with customers Entering customer information into data base
Make outbound calls to customers Other administrative duties as assigned
Required Skills and Qualifications:

Excellent customer service skills At least 2 to 3 years of experience in auto business . Knowledgeable Microsoft office, incl excel, words, outlook, PDF. Experience ordering parts on with shop management software Solid problem solving and troubleshooting skills verbal and written communication skills in English. Meticulous attention to detail, organizational and time management skills Proven ability and willingness to follow through on issues to ensure customer satisfaction Able to handle multiple priorities in a fast pace work environment Able to perform duties with minimal supervision Proven ability to work harmoniously in a team environment Must have good written and verbal communication skills. Must have good customer relations skills. Ability to work well with others. Must have the ability to work under conditions of frequent interruptions. Be attentive to details.
Hours are :

Weekdays 8AM-5PM

Saturdays 9AM-4 PM

Salary starts from $20 an hour

To apply for this job: Please send you resume to info@richmondhillautoglass.ca

Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Expected hours: 40 per week

Work Location: In person