Job Description

About Us

Levelwear is a premium sports apparel brand specializing in on-trend, technically superior apparel for athletes and all who love their sports. Levelwear has established business verticals in golf, licensed sports, corporate and men's and women's lifestyle wear, holding licensing partnerships with some of the top global brands.

From our early days, we've always understood that the true strength of the Levelwear brand lies in the people behind it and the quality of the products we create. Our core purpose has always been about more than just apparel; it's about bringing people together in a community that celebrates shared victories. The Levelwear badge represents this belief - a symbol for those who understand that no one wins alone. We believe that victory is sweetest when it's shared, and that guiding principle continues to shape every piece of apparel we design today.

At Levelwear, we've developed a broad product range in men's and women's athletic fashion, performance, athleisure and menswear, designed to meet the diverse needs of our global customers.

From in-house modern design and innovative fabrications to meticulously executed state-of-the-art branding, the Levelwear team is committed to delivering quality, performance, and value with every Levelwear apparel.

https://ca.levelwear.com/pages/about

What We Offer

Our work environment is warm, friendly, and inclusive in our newly renovated facility in Richmond Hill, ON. We offer a competitive overall compensation package including comprehensive group benefits package covering Dental, Vision and Extended Health care benefits. We offer opportunities for shorter work weeks. We are committed to excellence and thrive in a culture of care.
We welcome all who have a passion for excellence and embrace a "can-do" attitude to join our growing

Position Summary:

Reports to : Customer Service Manager

Work directly with current and potential customers to ensure that orders and general requests are fulfilled in a timely and accurate manner. Maintain a strong working relationship with customers and sales representatives, and manage all aspects of customer orders to ensure that we provide each account with the highest level of customer service possible.

Major Duties & Responsibilities:

Coordinate with the proper internal departments to ensure all customer orders are shipped accurately and on time Monitor the quality of the services being provided to customer accounts to ensure it meets or even surpasses the organization's expectations Manage all account requests and general correspondence requirements (inventory inquiries, production status updates, etc.) Coordinate customer art requests and subsequent approvals when needed Coordinate approval of production packages when required with respective accounts and ensure the appropriate internal departments are informed Maintain accurate files regarding the history of each account and the status of all outstanding orders Submit order instructions to departments on a timely basis, contributing to the timely processing of the orders Prepare adjustments to customers' invoices as necessary Investigate complaints and, if unable to solve the problem, advise the Direct Report immediately Follow up all calls for service and inquiries within a 4-hour window, where situations would permit Duties are not limited to the above and may be revised as deemed necessary by the Direct Report from time to time

Qualification and Skills:

Post-secondary degree or diploma in a related field Minimum of two years related customer service or sales experience, in the golf or sportswear industry Strong computer, organizational & communication skills An ambitious, professional, and customer service-oriented individual with the ability to work effectively both independently and with others to solve problems
Job Types: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

customer service: 1 year (preferred)
Location:

Richmond Hill, ON (preferred)
Work Location: In person