Job Description

Job description

We are hiring a customer service representative to support our sales department. You will become a product expert and be required to support and train agents on how to sell and service our products.

Responsibilities include:

Provide information to agents and customers concerning, services, policies, and rates. Knowing our products and services so that you can answer customer inquiries Delivering training sessions on our product and services to new agents Supporting agent onboarding functions. Maintaining a positive, empathetic, and professional attitude toward agents and customers at all times. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Providing feedback from customer and agent interactions. Communicating and coordinating with colleagues as necessary. Prepare monthly commission statements for agents

Customer Service Representative Requirements:

Fluent in English and Hindi is essential, more languages would be an asset. High school diploma, general education degree, or equivalent. Good communication skills, written and oral. Good computer skills including Word, PowerPoint and Excel.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members!

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

Company events Extended health care On-site parking RRSP match Wellness program
Language:

Hindi (preferred)
Work Location: In person