Job Description

:

Location:

195-4851 Miller Rd, Richmond, BC V7B 1K7

Schedule:

Monday to Friday, 9:00 AM - 5:00 PM

Job Type:

Full-time

Compensation:

$21.00 per hour (Based on Experience)

Expected Hours:

40 per week

FB Canada Express is currently seeking a highly motivated and detail-oriented

Customer Service Representative

to join our dynamic logistics team in Vancouver. This role is ideal for someone passionate about delivering excellent service in a fast-paced, team-based environment. You'll play a key role in supporting clients and ensuring a seamless experience from inquiry to delivery.

Key Responsibilities

Serve as a primary point of contact for customer inquiries via phone, email, and in person Process customer orders accurately and provide real-time shipment updates Use Microsoft Office tools (Word, Excel, Outlook) to maintain records and generate reports Follow up with customers to confirm satisfaction and offer further support Collaborate with internal teams including operations, logistics, and sales to ensure service quality Address customer concerns with professionalism and resolve issues promptly Participate in team meetings to provide feedback and contribute to service improvements

Qualifications

Strong verbal and written communication skills in English Fluency in Mandarin is an asset Proficiency in Microsoft Office (especially Outlook, Excel, and Word) Excellent organization and time management skills Problem-solving mindset and a proactive approach to customer service Strong interpersonal skills and a collaborative attitude

Experience

Minimum 2 years of experience in a customer service or administrative role Experience in logistics, transportation, or e-commerce environments is preferred

Education

Post-secondary education in a related field is preferred but not required

What We Offer

Supportive and inclusive work environment focused on collaboration, respect, and career growth Comprehensive benefits package, including health, dental, and vision coverage
FB Canada Express is an equal opportunity employer committed to fostering a respectful, inclusive, and accessible workplace. We welcome applicants of all backgrounds and are dedicated to supporting our employees' well-being and professional growth. If you require accommodation during the recruitment process, please let us know. We will work with you in accordance with the

BC Human Rights Code

and applicable accessibility legislation to meet your needs.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Vision care
Application question(s):

What is your proficiency in Mandarin? Basic/Intermediate/Advance
Experience:

Customer Service Representative: 2 years (required)
Language:

Mandarin (required)
Work Location: In person