Job Description

Are you a fluently bilingual Customer Service Representative who wants the opportunity to make a significant contribution and grow your skills while working with a group of talented and driven co-workers? Do you have the rare combination of superb multi-tasking skills and the ability to make every customer feel like royalty? If so, then we want to talk with you.

SelectBlinds Canada is the leading e-commerce company in Canada for custom window coverings, and growing rapidly. Our success is based on providing each and every one of our on-line customers with quality products and exceptional, world-class service & support.

This is a full-time position with a competitive compensation package based on experience. As our head office is in Montreal, this is a 100% remote (work from home) position.

The Position

The Customer Service Representative will report to the Director of Customer Service, while working closely with other departments.

We're looking for candidates who are reliable, dedicated, courteous, and like helping others. Previous customer service experience is a must, and candidates must be able to multitask and solve complex problems. In short, we are looking for candidates that can deliver the "WOW!" service experience.

This is an inbound call center environment, so candidates must possess good computer skills, a winning attitude, and great communication skills. Customer interactions include voice, live chat, email and more. This is a high-energy and fast-paced environment.

Requirements

Excellent oral and written communication skills in English & French

3+ years' experience in a customer service / customer care position

Excellent typing skills with ability to converse using live chat in both English and French

The ability to respond quickly, effectively and independently in a fast-paced environment

Exceptional organizational skills, with proven experience prioritizing work and handling several projects at one time

A strong focus on detail and accuracy of work

Sound judgment & problem solving skills, and ability to work independently

University degree a plus

THE COMPANY

SelectBlinds Canada owns and operates the leading e-commerce sites in Canada for custom window coverings, SelectBlindsCanada.ca (and its French equivalent, StoresSelectsCanada.ca). Our company's 19 years of success and strong year-over-year growth is based on delivering outstanding service to our customers and partners, and providing an environment for employees to develop and excel at every level.

If this sounds like the right opportunity, please send us your resume.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Experience:

Customer Service: 3 years (required)
Language:

English (required) French (required)
Work Location: In person