Job Description

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Customer Service Representative (Remote - Canada)

ChemSpec Canada

(Member of the Safic-Alcan Group)

Job Type:

Full-time

Schedule:

Monday to Friday, 8:30 a.m. - 5:00 p.m.

Work Location:

Remote / Work from Home

Compensation:

Competitive salary + benefits + bonus eligibility

About the Role

ChemSpec Canada is seeking a

Customer Service Representative

to support our customers, sales team, and supply chain operations. This role is ideal for someone who is organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment. You will be responsible for managing customer orders, handling inquiries, and coordinating with internal and external partners to ensure excellent service.

Key Responsibilities

Process customer orders accurately and efficiently Respond to customer inquiries regarding pricing, product availability, documentation, and delivery timelines Coordinate with sales, suppliers, and logistics partners to ensure smooth order fulfillment Maintain accurate customer and order information in the CRM system Assist with resolving delivery issues, returns, and billing discrepancies Prepare and send order confirmations, invoices, quality certificates, and related documentation Support a collaborative, team-oriented work environment

Qualifications

Previous customer service experience (distribution, manufacturing, or related industry preferred) Strong communication skills in English (French bilingualism is a requirement) Post-secondary education preferred (college diploma) Proficiency with Microsoft Office (Excel, Outlook, Word, Teams) Excellent attention to detail and organizational skills Ability to work independently in a remote environment
What We Offer

Full-time, stable Monday-Friday schedule Competitive compensation package Paid vacation and comprehensive benefits Eligibility for an annual performance-based bonus Supportive, professional, and team-oriented culture

ChemSpec Canada is an equal opportunity employer.

We thank all applicants for their interest; only those selected for an interview will be contacted. Ready to make a difference? If you thrive in a vibrant environment where your skills can shine, we invite you to join ChemSpec Canada as our next Customer Service Representative. Embark on a rewarding journey with us--your future starts here!'
Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match
Work Location: Remote