Job Description

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, be bilingual in English and French, and have a passion for helping others. Your ability to handle inquiries efficiently and accurately will contribute to customer satisfaction and loyalty.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Provide accurate information about products and services, addressing customer needs effectively Perform data entry tasks to update customer records and transaction details with high accuracy Engage in upselling and sales opportunities to promote additional products or services that benefit the customer Analyze customer feedback and interactions to identify areas for improvement Maintain excellent phone etiquette and communication skills during all customer interactions Assist in resolving complaints or issues, escalating complex cases when necessary Collaborate with team members to ensure consistent service quality and share best practices

Qualifications

Proven experience in customer service or related roles preferred Strong communication skills in both English and Spanish; multilingual abilities are a plus Demonstrated analysis skills to assess customer needs and provide tailored solutions Experience with data entry systems and CRM software is desirable Ability to handle sales activities including upselling with confidence and professionalism Excellent phone etiquette, active listening skills, and a friendly demeanor Ability to work effectively in a fast-paced environment while maintaining attention to detail Strong problem-solving skills with a focus on customer satisfaction
Join our team as a Customer Service Representative and play a vital role in delivering outstanding service that keeps our customers happy and engaged.

Job Type: Full-time

Pay: $17.75-$23.50 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Paid time off
Work Location: Remote