Job Description

Looking for a Career...

Where you're part of a knowledgeable and supportive team? Where your work directly supports sales, customer satisfaction, and company growth? Where you can work with a variety of people, technologies, and tasks every day? Where your ability to stay organized and communicate clearly makes a real impact?

Note:

For the right candidate, this may become a full-time position.

About Us:

Sabre Limited is a leading IT solutions provider reselling Microsoft products and focused on the manufacturing sector across North America. We specialize in Microsoft Dynamics 365 Business Central and Cyber Security services, helping our clients modernize and secure their operations.

We're looking for a

Customer Service Representative

who thrives in a fast-paced environment and enjoys a mix of

inside sales

,

sales support

, and

helpdesk administration (ticket assignment and followup)

. If you're someone who loves variety, takes initiative, and enjoys helping customers and teammates succeed -- we want to hear from you.

What You'll Do:

Inside Sales & Sales Support

Respond to inbound inquiries and assist customers with product and service information. Prepare quotes, process orders, and follow up on leads and opportunities. Support the sales team with scheduling, documentation, and CRM updates. Help drive sales by identifying upsell opportunities and ensuring customer satisfaction.

Customer Service Helpdesk

Monitor and manage our customer service ticketing system. Assign tickets to appropriate team members and ensure timely resolution. Communicate with customers regarding ticket status and follow-ups. Spot trends in customer issues and help improve internal processes.

General Customer Service

Be a friendly and professional point of contact for customers. Resolve issues with empathy and efficiency. Maintain accurate records and ensure customer interactions are logged properly.

You Might Be a Great Fit If...

You're tech-savvy and a quick learner. You've worked in customer service, inside sales, or sales support. You're organized, detail-oriented, and great at follow-through. You enjoy helping others and solving problems. You're comfortable juggling multiple tasks and priorities. You're a strong communicator -- both written and verbal. You're familiar with CRM systems, Helpdesk, Excel, and maybe even Power BI.
Job Types: Permanent, Full-time

Pay: $22.00-$27.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Disability insurance Extended health care Flexible schedule Life insurance Paid time off Profit sharing Vision care Work from home
Education:

Bachelor's Degree (preferred)
Experience:

Administrative: 3 years (required) Inside Sales: 3 years (required) Helpdesk Administration: 3 years (required)
Work Location: Remote

Expected start date: 2023-06-12