Job Description

At

Invictus Stone

, we specialize in manufacturing and installing high-quality quartz countertops that bring elegance and durability into our customers' homes. Our commitment to craftsmanship, attention to detail, and outstanding customer care set us apart. We are dedicated to helping homeowners create kitchens and spaces they'll love for years to come.

We are seeking a

Customer Service Representative

to join our team. This role is key to ensuring that every customer has a smooth and positive experience from the first inquiry through installation and beyond.

Key Responsibilities

Serve as the first point of contact for customers via phone, email, and in-person inquiries. Provide product knowledge on quartz countertops, including colors, finishes, pricing, and care. Schedule consultations, measurements, installations, and service appointments. Coordinate with sales and installation teams to ensure accurate communication of project details. Keep customers updated on order status, lead times, and installation timelines. Handle and resolve customer concerns with professionalism and empathy. Maintain accurate records of customer interactions and transactions in CRM/job management software. Assist with preparing quotes, invoices, and processing payments as needed. Follow up with customers post-installation to ensure satisfaction and address any issues. Support showroom visitors, offering product samples and design guidance.
Qualifications

Previous customer service or administrative experience (construction, interiors, or home improvement industry preferred). Excellent communication and interpersonal skills with a friendly, professional approach. Strong organizational skills and attention to detail. Ability to manage multiple tasks in a fast-paced environment. Proficiency with Microsoft Office Suite; experience with CRM/job management systems is an asset. A proactive, problem-solving mindset with a customer-first attitude.
Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Experience:

sales related: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person