Job Description

Company Overview:

Woodland Mills was founded by two friends who shared a love for solving mechanical problems from a young age. As landowners, they were unable to find well-built, affordable forestry equipment, so they decided to engineer it themselves. From the moment they established Woodland Mills in 2009, the company's mission was clear: to offer robust, high-performance products at a reasonable price, while eliminating unnecessary intermediate costs by selling directly to customers.

Woodland Mills has become globally recognized as a leader in affordable forestry equipment, with a full line of portable sawmills, woodchippers, stump grinders, log arches and trailers. The company is headquartered in Ontario, Canada, with a 100,000 square foot warehousing and distribution network that extends throughout North America.

Woodland Mills products are trusted by acreage owners, hobby farmers, woodworkers and DIY enthusiasts. That loyal customer base continues to deliver industry-leading ratings, thanks to a solid commitment to quality, exceptional customer care and technical support. The co-owners remain actively involved in Woodland Mills, driving innovation and ensuring every product upholds their commitment to practical innovation and lasting value.

Role Responsibilities:

We're looking for two enthusiastic and customer-focused individuals to join our team as full-time Customer Service Representatives (CSR). If you're a strong communicator with a passion for helping others and a willingness to learn, we want to hear from you!

No prior experience with forestry equipment is required, but a genuine interest in customer service and a commitment to growth. You'll receive mentorship from experienced CSRs and develop into a knowledgeable product specialist.

CSR - Product Advisor

As a Product Advisor, you will be the primary contact for customers seeking information about our forestry equipment and placing orders. Your role combines consultative sales expertise with technical product knowledge to deliver an exceptional customer experience.

Respond promptly and professionally to incoming calls, chats, emails, and walk-in visits, ensuring every customer feels valued.

Engage customers in meaningful conversations to understand their needs and recommend suitable forestry equipment solutions.

Provide detailed product insights, including specifications, features, and benefits, to help customers make informed purchasing decisions.

Demonstrate product capabilities and advantages, both virtually and in-person, tailoring presentations to customer requirements.

Guide customers through the ordering process, ensuring accuracy and clarity at every step.

Follow up on inquiries to confirm customer satisfaction, address any concerns, and build lasting relationships based on trust.

Actively participate in sales promotions and marketing campaigns, leveraging product knowledge to drive interest and conversions.

Collaborate with other departments to resolve customer questions and ensure seamless service.

Stay current on product updates, industry trends, and competitor offerings to provide expert advice and maintain a competitive edge.

Keep the showroom and all workspaces organized, clean, and presentable.

CSR - Technical Support Coordinator

As a Technical Support Coordinator, you'll be a key resource for customers experiencing equipment issues, ensuring their concerns are resolved efficiently and professionally. Your technical expertise and customer-first approach will help drive satisfaction and support ongoing sales.

Diagnose equipment problems over the phone, email, chat, and in-person, providing clear troubleshooting guidance and technical support.

Confirm warranty coverage, availability, and lead times for replacement parts, helping customers understand their options and next steps.

Process orders for replacement parts, coordinate shipments, and proactively communicate order status to customers.

Maintain accurate records of customer issues, root causes, and resolutions to support continuous improvement and future sales opportunities.

Prepare manuals, training materials, or troubleshooting guides to empower customers and enhance their experience with our products.

Collaborate with other departments to share insights from customer interactions, contributing to product development and marketing strategies.

Stay up to date on product updates, technical bulletins, and industry trends to provide expert advice and maintain a competitive edge.

Perform general office duties and support broader business operations as needed.

Qualifications:

Positive attitude and strong commitment to customer service.

Enthusiasm for customer interaction is essential.

Excellent communication skills, both verbal and written.

Comfortable assisting customers by phone, chat, email, and in-person.

Previous customer service experience preferred.

Familiarity with forestry equipment is not required but being mechanically inclined is an asset.

Proficient in Microsoft Office and experience in or the ability to learn CRM business software.

Effective time management and task prioritization.

Professional, patient, and composed under pressure.

Fluency in French or Spanish is an asset.

Location:

This position is based on-site at our Port Perry location and requires full-time attendance.

Benefits and Perks:

Healthcare spending account, company-organized events and lunches, and regular performance reviews with opportunities for wage advancement.

Additional Information:

A criminal record check will be required for the successful candidate as part of the hiring process.

We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted. If you require accommodations during any stage of the recruitment process, please inform us.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

Work Location: In person