Job Description

Customer centric position with a service-based sales program that can significantly increase your income!

Reports to: Local Manager

Devon Transport prides ourselves in providing efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, cleaning of vehicles and communicating effectively all while upholding high standards of service in a fun and positive work environment. This position requires working

Fridays,

Saturdays, Sundays and holidays.

Position Responsibilities

Answering customer inquiries Quoting Rates effectively Opening Rental Agreements Closing Rental Agreements Communicating with location staff, support departments, and other city locations through email and by phone. Ensuring customer satisfaction and solving customer service disruptions as needed Following service-based sales recommended dialogue. Communicating policies and procedures effectively to customers. Continually learning best practices Engaging in training as required. Completing administrative tasks as directed by management. Identifying fleet needs for same day and upcoming days. Cleaning of vehicles to high quality Basic vehicle maintenance such as checking fluids and refueling
Position Requirements:

Customer Service focused. Shift flexibility as needed to meet business demands. Punctual and accountable for shifts Willingness to learn. Drivers abstract will be requested at hire
Qualifications and Experience

General communication with team members. General customer service. Class 5 driver's license.

(required)

Knowledge, Skills, and Abilities

Excellent listening and communication skills. Flexibility and ability to adapt to changes. Work alone and in a team environment. Vehicle knowledge considered an asset. Ability to work in an airport and pass airport authority security screening
Working Conditions

Schedule that includes weekends and holidays. 10 working hours per day Ongoing training and feedback. Working between 2 locations, in town and the airport as needed
Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: 30 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Penticton, BC: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

BC Class 5 Drivers License or Better (required)
Work Location: In person