Job Description

Company Description
Take your career to new heights with Structube! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment where collaboration and camaraderie prevail, whether working in our stores or at our Head Office. What\xe2\x80\x99s in it for you?

• A competitive base salary;
• A group insurance program paid 100% by STRUCTUBE;
• A telemedicine and stress management program available from day one;
• Discounts at various merchants (gym, phone plans, etc.);
• A 25% discount on STRUCTUBE\xe2\x80\x99s regular priced items;
• Opportunity for growth and career advancement;
• An employee recognition program;
• And much more!

Job description :

• Establish an appropriate and friendly strategy and approach to manage customer reviews, survey responses and chat inquiries;
• Ensure customer retention through positive and informative responses to customer reviews, survey responses and chat inquiries;
• Analyze overall data of customer reviews and survey responses on various platforms;
• Display a customer-driven attitude by providing exceptional service;
• Attend to customer inquiries in a timely manner through written correspondence;
• Work in collaboration with internal teams effectively to ensure a positive customer experience;
• Adhere to established procedures and criteria to provide quality service to customers;
• Meet and exceed personal objectives.

Qualifications
Qualifications :

• Excellent written skills;
• Strong interpersonal skills in a customer-driven environment;
• Helpful, self-motivated and resourceful;
• Ability to prioritize workload;
• Handle difficult situations with comfort and ease;
• High school diploma or equivalent.

Additional Information
At STRUCTUBE we believe in equal access to employment and the richness of the diversity of our employees! About us : Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and nearly 700 employees and counting, Structube\'s small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!