Job Description

JOB DESCRIPTION
The City of Orillia is looking to fill the position of Customer Service Representative, within the Parks and Recreation Division of the Environment and Infrastructure Services Department. As a Customer Service Representative, you will provide professional front-line customer service support. This position responds to park and facility inquiries, provides recreation program information and general assistance that results in a positive guest experience for visitors of City recreational facilities.
DUTIES

• Provide a high-level of front-line customer service including greeting and engaging customers, providing program information and program availability with a strong focus on customers' needs.
• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions.
• Process drop-in program registrations for public skating and rock climbing as required at various City recreational facilities.
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner.
• Handle feedback in a professional manner while providing exceptional customer service.
• Maintain a thorough understanding of department programs and services.
• Report all concerns, accidents and incidents to the immediate supervisor and take appropriate action.
• Other administrative duties as assigned.
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff.

QUALIFICATIONS

• Current Standard First Aid/CPR C/AED from an accredited organization.
• Proven customer service, verbal/written communication, and organizational skills with the ability to work independently as well as part of a team with a positive attitude are required.
• A current and acceptable Criminal Record Check is required prior to the employment commencement date, at the incumbent's expense.

Compensation for this position is $21.84 to $22.50 per hour. Candidates must be available to work frequent weekends, as well as extended, irregular, or non-standard hours as operational needs require. Interested applicants are asked to submit their application no later than November 7, 2025 at 4:00 P.M.
Applications will only be accepted by applying online. Please click the "Apply Now" button below.
Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Suite 300, Orillia ON L3V 7T5.

Skills Required