Job Description

PART-TIME Customer Service Representative

Drain King Plumbers is looking for an eager-to-learn, highly motivated "PART-TIME" Customer Service Representative to join our growing team!

Who are we?

Drain King Plumbers is a locally-owned plumbing service company that has been a fixture in the GTA for years. Our team of professional plumbers and customer service representatives helps local businesses and families tackle their plumbing and drain needs daily. From 24/7 emergency plumbing services to comprehensive installations and repairs, our team is prepared for any plumbing or drain-related tasks that come our way.

Our values: Honesty. Integrity. Quality.

We set these standards for all our plumbing technicians and customer service representatives. The ideal candidate is patient, driven, and customer service oriented, as our main priority is our customer's needs. Your primary role will be answering incoming calls, emails, and other inquiries, booking appointments, dispatching technicians, and answering any questions or concerns that customers may have. Our goal at Drain King Plumbers is to provide top-quality work and exceptional customer service for customers.

Job Types:

Part-time, permanent, with potential opportunity for full-time

Wages:

between $17.50-$18 /HR depending on experience

Availability:

nights, weekends and day shifts. The ability to work holidays is a requirement. 20-30/HRS per week.

Location:

North York, ON

What benefits do we offer?

A chance to join a growing, fast-paced company Ongoing professional training Friendly staff Stress-free environment Competitive pay Flexible hours Discounted plumbing services Vacation pay Food and beverages provided at staff meetings Casual dress code On-site parking Yearly performance reviews Job stability Lifelong skills and experience Paid training Opportunity for growth Company events

What can you expect from your role?

- Answering incoming calls

- Booking appointments

- Managing incoming and outgoing emails

- Data entry

- Addressing and resolving customer complaints

- Confirmation calls & follow-ups

- Provide fast and accurate responses to the inquiries made by customers

- Dispatching technicians

- Attend monthly staff meetings (Optional for part-time employees)

What are we looking for?

- Fully fluent in reading, writing and verbal communication in English

- Ability to work in a fast-paced environment

- Extremely detail-oriented

- Ability to multi-task, prioritize, and manage time effectively

- Eager to learn

- Organization skills

- Proactive work approach

- Ability to work well independently and with a team

- Proficiency with MS Office Programs

- Exceptional communication skills

- Basic knowledge of plumbing and drains is an asset but not required

What do you need to fill the role successfully?

- Driven - we want someone that will grow with us!

- Flexibility, reliability, punctuality, and a customer-focused mindset

- Customer service experience of 1+ years (preferred)

- Administrative assistant/Dispatcher 1+ years (preferred)

The ideal candidate should be prepared to provide two professional references upon entering the interview process--the opportunity is available for the chosen candidate to start training immediately.

Job Types: Permanent, Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 25 - 34 per week

Benefits:

Casual dress Company events Discounted or free food Flexible schedule On-site parking Store discount
Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required) Email Communications: 2 years (required)
Work Location: In person

Expected start date: 2025-08-18