Job Type:
Permanent
Department:
Hourly Wage:
$20.91
Close Date (closes at 12:00 am on date noted below):
October 20, 2025
Openings:
5
Position Summary
The Town of Milton is accepting applications for the part-time position of Customer Service Representative. Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop-in programs, tickets and facility rentals. The successful candidates must be able to work variable hours including evenings and weekends.
Major Job ResponsibilitiesResponsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:
+ Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards
+ Facility navigation/tours and rental inquiries
+ Navigation and usage of the recreation management system, associated Town websites, and various technological services
+ Concerns/issues related to facility programs and services
+ Update and maintain client database (as required)
+ Redirection of inquiries as appropriate to community organizations, tenants and staff
+ Administration of multiple types of payment plans, subsidies, and parental contributions
Greets customers and validates pass and membership access
Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)
Processes payment of pass and membership sales, program registration, drop-in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
Provides administrative support to supervisory staff (as required)
Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
Performs all other duties as assigned in accordance with department objectives
Education & ExperiencePost-secondary school diploma and/or Office Administration certificate or related education is preferred
Competent math skills and experience with cash handling and deposits
Proficiency in Microsoft Office Suite
Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or TixHub is preferred
Standard First Aid and CPR (is preferred)
Strong communication, organizational and customer service skills
Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
Able to work evenings, weekends, and flexible hours (including early morning) as required
Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment
Interested applicants should apply online at www.milton.ca under Employment/Current Employment Opportunities section. Interested applicants, please ensure to apply by 11:59 pm on October 19, 2025.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
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